I stumbled across this post at the Elliot.org blog about one woman's Christmas travel fiasco with American Airlines and her baggage. Apparently, not only did her luggage arrive quite late, but it was (purposefully) not mailed to the forwarding address she had left with the airline company when she reported the missing bag. To top it off, she was not compensated the checked baggage fee she demanded when she reported these errors to AA.
Elliot.org took a poll on everyone's reaction to the 'compensation' she received from AA and most readers felt that AA could have handled the situation better (AA refused to refund her bag fee on the grounds that the money was spent to send the bag back to her). Personally, I feel that if AA is not going to refund a bag fee when they lose a customer's checked bag, they should charge more to at least be sure they can pay to send the bag all the way back to the owner, instead of insisting the owner meet them part way en-route.
What do you think?
Elliot.org took a poll on everyone's reaction to the 'compensation' she received from AA and most readers felt that AA could have handled the situation better (AA refused to refund her bag fee on the grounds that the money was spent to send the bag back to her). Personally, I feel that if AA is not going to refund a bag fee when they lose a customer's checked bag, they should charge more to at least be sure they can pay to send the bag all the way back to the owner, instead of insisting the owner meet them part way en-route.
What do you think?
