Response to msnbc.com’s article “Travel chaos eases, but not Heathrow criticism”

Poor Heathrow, BAA just can’t seem to get it right. I have experienced LHR on five separate occasions in the past three years (along with many other airports) and I think the only airport I would take LHR over is O’Hare… However, at least O’Hare was able to “prepare [adequately] for the onset of winter”.